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TERMS OF USE / LICENSES

Included Prime license details

PRIME LICENSE

Our PRIME license covers (1) one person/entity to use licensed products and is included with all our items. If you purchase any item on the Prettygrafik.com site the purchase is automatically covered under this license.

WHAT IS COVERED: 

° Make and sell physical end products (Tote bags, mugs, t-shirts, posters, bedding, and more) including POD sites.

° Make and sell digital designs with fonts (Sayings, quotes, names, phrases and more)

° Use a web font on your website (up to 100k views/month)

° Make new digital products (printable, logos and more) by modifying licensed graphics into new works. (not as is)

WHAT IS NOT COVERED:

° Using our designs as-is on any digital product is prohibited.

° Reselling, sharing, or giving away any licensed items.

° You cannot sell our graphics as is and claim as your own.

° You cannot share our graphic files for free even if it is personal use.

Add-on (Extended font license)

° Our font products offer an “Extended font license” for an additional charge which allows you to have unlimited monthly views on fonts. 

View complete Prime license

 

What is a LIFETIME ACCESS and how do I use it?

 A LIFETIME ACCESS give you unlimited access to all our packs and upcoming new packs for a LIFETIME. It gives you access to our massive database of over 20000+ commercial use graphics at great value. 

After you purchase the LIFETIME ACCESS we will apply the access to your account within 24hrs. Once activated you can proceed to checkout and no additional charges will be applied to your cart. You can then proceed to download the files normally anytime you like 24/7.

The lifetime access has no expiration, however, we cannot be held accountable if the Prettygrafik store where the access was purchased are sold or shut down in the future.

Promotions and coupon code terms & conditions

Coupon codes are limited to one per customer per purchase unless stated otherwise.

The coupon codes have no cash value and if a refund is made, your order will be refunded only in the amount that you paid – total amount at checkout less the value of the coupon code. Coupon codes cannot be combined with other promotions, unless stated otherwise. Our coupons are for individual use only, any of our coupons cannot be used in conjunction with other coupons.

Prettygrafik Design may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives coupons, prizes or other benefits from Prettygrafik Design by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any coupons, prizes or benefits obtained through such means, and may be liable for civil and/or criminal penalties under applicable law.

Prettygrafik Design reserves the right to refuse or alter any coupon or promotion at its discretion. The contents of this statement may be altered at any time, at our discretion. Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion.

 

FAQ

Please read our FAQ before sending us a message.

TECHNICAL

What format do the files come in?

Clipart come in 6×6 inch JPG and transparent PNG files, as well as an editable EPS file for designers and crafters that use Adobe Illustrator.

Digital stamps come in 6×6 inch JPG and transparent PNG files. 

Our digital patterns come in 12×12 inch JPG files

All files are compressed in a Zip folder and need to be unzipped. 

How can I extract my zip file?

You will need to extract to unzip or open your files. There are many different programs available, we recommend WinZip (for PC users) or StuffIt Expander (for Mac users) if you do not have a program on your computer.

For mac you can simply double click the file and it should open automatically. For PC you can right click the file and choose extract all.

My file is not opening/extracting?

We are sorry you are experiencing problems with your files. Your product probably didn’t download properly. Delete the .zip file from your computer (emptying your recycle bin as well), clear your temporary internet files and try again.

Also, please make sure have the files been extracted or unzipped from the .ZIP? I say this because from a PC you can view files but they are not editable or printable until they are fully unzipped.

If you still experience problems let us know along with any error messages you are encountering.

My download says it’s empty, damaged, corrupt or password protected?

Your product probably didn’t download properly. Delete the .zip file from your computer (emptying your recycle bin as well), clear your temporary internet files and try again. If you still experience problems let us know along with any error messages you are encountering.

Why does my image have a white background behind it?

Each clipart and stamp folder comes with two versions of each clipart image, a JPG and a PNG format. If you have placed your image in your program and it has the white background, then you are using the JPG file. The PNG file will have a transparent background behind your image.

ACCOUNT

What type of payments do you accept?

We accept Paypal and all major debit and credit cards including visa, MasterCard, and American Express.

Where is my invoice?

You will receive an order confirmation after your purchase is complete. It includes your order number, billing address, payment method and total. You can also access it through your orders under “my account” and view to display the receipt.

How do I use my coupon code?

Once you have added all your products to your cart, click on the shopping icon to proceed with checking out. In the cart on the right, under the proceed to checkout button, enter your code in the coupon code box and select apply coupon. 

If you already selected proceed to checkout, you can use the CLICK HERE TO ENTER YOUR CODE at the top of the page. Then select apply coupon and your coupon will be applied.

Our coupons are for individual use only. Any of our coupons cannot be used in conjunction with any other coupons.

How do I edit my email or personal information?

Please sign in to your account if you are not already. Go to MY ACCOUNT and ACCOUNT DETAILS and edit your information. Once you are finished click on the SAVE CHANGES button.

I lost my password?

Click on the LOST YOUR PASSWORD under the login  and enter the username or email associated with your account and click reset password. A temporary password will be sent to you within 10 minutes. Follow the link to reset your password.

I accidentally purchased the same product twice?

If you purchased the same product twice, simply email us with your order # and a new alternative product code and we will send it to you by email. You can find the code on the product page next to the image under SKU. For example SKU: CL1085, the code is CL1085.

Can I get a refund?

Due to the nature of digital products no refunds can be offered unless you HAVE NOT downloaded any files to your computer.

Please contact us if you are having trouble downloading, opening your files, are missing content, the files are corrupt or you purchased a duplicate item and it will be our pleasure to help you.

When will my Lifetime Access be activated?

Once you purchase the Lifetime Access you will be automatically activated. You can proceed to shop as usual and your cart should total 0.00$

PRODUCT INFO

What is a digital download?

ALL our packs are digital and are delivered upon reception of the payment. Digital downloads are files that you can access immediately and use on your computer in the creation of projects. You can either access them via an email we sent you or your order page. Digital downloads are NOT tangible products and therefore will not be shipped.

What is a LIFETIME ACCESS and how do I use it?

 A LIFETIME ACCESS give you unlimited access to all our packs and upcoming new packs for a LIFETIME. It gives you access to our massive database of over 20000+ commercial use graphics at great value. 

After you purchase the LIFETIME ACCESSyou will be activated automatically. Once activated you can proceed to checkout and no additional charges will be applied to your cart. You can then proceed to download the files normally anytime you like 24/7.

 

The lifetime access has no expiration, however, we cannot be held accountable if the Prettygrafik store where the access was purchased are sold or shut down in the future.

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    Prettygrafik Design inc.
    Office 1144 Clos-Cristal Street
    Prevost,QC, Canada
    J0R1T0